Wednesday, June 23, 2010

Howl At The Moon Gifts is Moving




"Howl At The Moon Gifts is
Bound for Houston"

After decades of "Howlin at the Moon" under the California sky, in July I am relocating Howl At The Moon Gifts to the Greater Houston area. I have accepted a job offer (for my day job) and am excited about this move. This relocation will not have any significant impact to my Howl At The Moon Gifts customers. I will be leaving the California Crafters Guild here in ArtFire and the CCCOE in Etsy, but I am sure a lot of those phenomenal relationships I have built over the years will continue to prosper.

Please note that I will be packing, working with the movers, and then driving to Houston with my kitty Pandora through the 4th of July. This may delay some orders and/or correspondence. Please be patient as I will get back to you as soon as possible. Email and phone contact information for Howl At The Moon Gifts will remain the same, as only the address is changing.

I hope that you continue to like what you see and experience in my Etsy Store and ArtFire Studio. Please feel free to offer up your opinions and suggestions anytime. I am excited because I really think they will have you "Howlin ath the Moon" right alongside me.

Have a Howlin’ Good Day!

Terry

Artisan/Proprietor
Howl At The Moon Gifts
North Hollywood, CA




Etsy Community Member/ArtFire Guild Artisan
:
JEWERLY ARTISTS FROM ALL OVER
DILLIGAF
California Crafters
SRAJD Members
Alternative Artisans Guild
CCCOE




















Thursday, February 18, 2010

STEAL from Howl At The Moon Gifts?



Yes...you read the headline correctly; however, it was an intentional typo to grab your attention. Actually I have a different headline for you:

"Steel for a Steal
from HowlAtTheMoonGifts"

As Howl At The Moon Gifts celebrates it's 30th anniversary along with my birthday February/March 2010, I am proud to finally premiere my new Stainless Steel jewelry collection with some incredible signature pieces. I have been talking about this for months to my customers and fellow artisans over in Etsy and I am finally starting to finish items each day.

Over the next thirty days you are going to see a couple new pieces each day, starting with pendant necklaces and then onto rings, bracelets, and then earrings. All of these new pieces will be very inexpensive..."Steel for a Steal"

Please do not be nervous. Stainless Steel is not classified as a precious metal but the good news is that is will NEVER tarnish...for life. It will not discolor your skin. It can easily be treated with permanent colors and retains tight molds and die cuts. And of course the most popular characteristic is that it is relatively inexpensive and those cost savings go directly to you.

Stainless Steel jewelry has been at the top of shopping lists for the last couple years for youth throughout the UK and Asia.

I hope you like what you will see. Please feel free to offer up your opinions and suggestions anytime. I am excited because I really think they will have you "Howlin ath the Moon" right alongside me.

Have a Howlin’ Good Day!

Terry

Artisan/Proprietor
Howl At The Moon Gifts
North Hollywood, CA




Etsy Community Member/ArtFire Guild Artisan
:
JEWERLY ARTISTS FROM ALL OVER
DILLIGAF
California Crafters
SRAJD Members
Alternative Artisans Guild
CCCOE




















Saturday, January 2, 2010

Feedback on Feedback



I recently had the following dialogue with one of my Etsy customers and wanted to share with group to see how more artisans feel about this issue. I have removed the customers name to insure their privacy.

To: Howl At The Moon Gifts
From:[Name Withheld]

I just found a moment to log onto my Etsy account and I am shocked to see that you actually provide neutral feedback for buyers that don't leave you prompt feedback. I just had a baby and leaving feedback for you is the last thing on my mind. I work so hard to keep my shop at 100% positive feedback so it is very unfair and frankly it shows poor business skills for a seller to leave such ridiculous feedback for such a ridiculous reason. I run a shop here; I am not just a buyer so your feedback really upsets me. I like to leave more than just a positive plus sign when I leave feedback. I like to write a few sentences about the transaction and whatnot so I tend to get to all my feedbacks once a month or so. With a brand new baby and tons of new orders I have fallen a bit behind on some of the things that don't require immediate attention. I feel that you are obsessed with feedback and needless to say, I will not be purchasing from you again. I actually planned to take a picture of the sticker I purchased from you and post it with great feedback as soon as I had a chance but now I don't know what I will do.

Name Withheld
4 May 2010 8:16pm EDT
______________________________________

To: [Name Withheld]
From: Howl At The Moon Gifts

I am sorry that you feel that way but when I began to experience approximately 20%+ of Etsy customers failing to post Feedback, I felt compelled to develop some type of store policy on Feedback. It was then that I adopted the published policy that after thirty days from receipt of their purchase shipment, if the buyer still has not posted feedback, I post a neutral feedback as a "Kiss and Make Up" posting. To date no one has ever had anything negative to say about this until now.

Before I adopted this policy, I would periodically email feedback reminders to customers, many whom complained more about being reminded, far exceeding the zero number of customers whom have complained about the newer policy. I have had numerous customers come back 45, 60, and even 90 days after their purchase when recognizing that I had posted the neutral feedback to explain their inadvertent delays in posting feedback. In 100% of those cases we together happily revised the neutral to positive. Despite your aggravation, most of my fellow artisans agree that neutral feedback is not a negative assessment, only a temporary one.

Am I obsessed with feedback? No...I do not think that I am obsessed, but I do recognize the importance of insuring that as an artisan/proprietor, I am doing everything I can to make the Howl At The Moon experience a positive one for my customers. I also have a very busy life but in three decades, I have never failed to leave customer feedback within days after receiving shipments of any of the hundreds of purchases I have made on eBay, Etsy, ArtFire, or any other similar communities. I will be saddened to lose you as a returning customer but I feel that I must retain my policy on this matter until another resolution is developed to end the nearly quarter of my customers, many first time Etsy buyers, failing to come back to my online shops and studios to post feedback on their experiences with Howl At The Moon Gifts.


Have a Howlin’ Good Day!

Terry

Artisan/Proprietor
Howl At The Moon Gifts
North Hollywood, CA




Etsy Community Member/ArtFire Guild Artisan
:
JEWERLY ARTISTS FROM ALL OVER
DILLIGAF
California Crafters
SRAJD Members
Alternative Artisans Guild
CCCOE














Thursday, August 27, 2009

DEADHEADS TRIBUTE


Howl At The Moon Gifts
DEADHEADS TRIBUTE
September 2009

This month's featured items include jewelry and memorabilia from those days in various venue parking lots at dozens of Dead shows. And as a SPECIAL to all customers including my special Deadhead friends, I will refund 100% your total Shipping and Handling charges for your orders over $30.00 (in celebration of 30 years since my first Dead show) if you add the title of your favorite Dead song into the Buyer Comments on your order. And one other surprise, I did a lot of web surfing, as well as drawing out of my own collection, and am sharing dozens of Dead photos, which you will find, embedded in all of this month's featured listings.


"DEADHEADS TRIBUTE" SPECIAL
FREE SHIPPING ON ORDERS OF $30.00 OR MORE FOR SEPTEMBER
Visit: http://www.howlatthemoongifts.etsy.com/
If your total order is $30.00 or more
If you add a title of a Grateful Dead song in the Buyer Comments on your order
Your total shipping charges will be refunded upon shipment of your order.

Offer good only in the month of September to Deadheads and non-Deadheads alike.



Love and Peace!

Terry
Howl At The Moon Gifts
http://www.howlatthemoongifts.etsy.com/




Saturday, August 15, 2009

In The Beginning There Was The Grateful Dead



Many of the good friends of Howl At The Moon Gifts, made over the years, can easily trace back where we first crossed paths. They would remember a scene where everybody was happy and having a great time and suddenly they come upon a couple blankets laid out on asphalt, covered with all kinds of handcrafted jewelry and tons of bright colors, and overseen by a very nice guy all decked out in tie dye with a huge smile on his face. That's It! Deadheads Pre-Show Parking Lot Extravaganzas. You know how some people sometimes sound weird when they mention that at the movie theatre, the previews are their favorite part. Well for Grateful Dead fans, the pre-show parking lot get together is right up there at the top of the list, right next to the show itself.

I remember my first show like it was yesterday. Oh and before I continue, if you are totally unfamiliar with the society that is Deadheads, you need to know that it is very hard for any us to not smile when talking about all of those good times. On February 17th, 1979 the Dead headlined an environmental cancer benefit show at the Oakland Coliseum. This show was my first exposure to everything that is the Dead. I had never really listened to their music and certainly never experienced the very unique environment of love and caring that is totally emulated from Deadheads. My friends that grabbed me and took me to the show, kept telling me in the car, that I was about to embark on an adventure that I would remember for the rest of my life. OMG! They were sooooo right.

When we got to the Coliseum parking lot, four or five hours before the show, which I couldn't figure out why we were going so early, I found several thousand people already there when we pulled in. Everybody was dressed in every bright color in the rainbow. And as we got out of the car, the smells of great food, incense, etc. was overwhelmingly wonderful and immediately made you feel at peace and full of glee to be there as part of it. This huge parking lot had aisles like a craft show but bordered by cars and vans instead of walls. Every four or five feet we came across a group of big smiles inviting us over to have something to eat, drink, and/or take a look at all kinds of handcrafted jewelry, fashion, books, memorabilia, and even paraphernalia. And what intrigued me the most about all of this, was that a significant portion of all of these new friends, had traveled very far to be there. And even stranger, was that I felt that they were not there to turn a profit, raise money for their rent, or anything commercial whatsoever. Their main objective was to generate a little cash so they could buy tickets to the show and defray the costs of travel and expenses to get them to the very next show. The artisans that I met would talk a mile a minute about how rewarding it was to create something and share with someone with the added bonus that they make a little money to keep doing it. Maybe a lot of you are thinking "starving artist" kind of thing but this was totally different. This was people doing what they love to do to enable them to do more of what they love to do. I have never experienced this wonderful attitude anywhere else...ever. A couple months later, when I started Howl At The Moon Gifts, this same attitude became my mission statement that still exists today.

The show that evening was phenomenal. Everyone was dancing in the aisles and I swear that everyone was singing the words to every song. And these fans were as diverse as going from an eleven year girl there with her parents to a successful Manhattan surgeon that took a couple months off from his practice to follow the Dead. I was not what you would call a die-hard (pardon the pun) fan of the music at first. I walked into this being a rocker to the likes of Led Zeppelin, Stones, AC DC, etc. But I will be first in line to say that yes, the Grateful Dead is an acquired taste which after more exposure, I acquired and could never get enough.

The very next local show was slated for April 22nd 1979 at the Spartan in San Jose. When we departing the Coliseum from my first show, I was kinda like a little kid whining “Are We There Yet?” but instead whining “Are We Going Go To The Spartan...yet?” Now earlier I mentioned the wonderful feeling I felt from artisans handcrafting jewelry to defray the expenses of being a Deadhead, and how great it was; however, there were also people that did commercialize it as well…like my friends and me. Guilty as charged! I was not a jewelry artisan yet and just a narrow minded kid out of college that thought making an extra buck never hurt anybody. So for the next show, my friends and me went out and bought fifteen cases of Corona and a couple dozen limes and sold cold ones in the parking lot of the Spartan before the show. We didn’t really turn a profit but more reaped the rewards of meeting of new friends including hot girls. lol I think we ended up selling Coronas with a lime wedge for a buck each. There were two shows at the Oakland Auditorium a couple months later in August, where we either got more creative or lazier. Each afternoon of the two shows we ordered, and had delivered to us in parking lot, thirty or so Domino’s pizzas and sold them all by the slice. Again no profit but we attracted a crowd of new friends. Well, that was the last time I experimented with commercial foodservice retail at a Dead show.

Now I mentioned that a couple months later, I started Howl At The Moon Gifts and even though a lot of my heart was filled with my wonderful experiences intro into the world of the Dead, it would not be until six or seven years later, that I would begin setting up at Dead shows to sell jewelry and memorabilia. Stay tuned to my blog for more on those very first days of Howl At The Moon Gifts in the near future.

In the early days of introducing Howl At The Moon Gifts to my Deadhead family, it started with a beach towel on the hood of my car with a dozen pieces or so. Most of my time with Howl At The Moon Gifts was spent in Arts & Crafts Fairs, Civic Events, Flea Markets, and the like but when a local Dead show would periodically pop up, I would make tracks to head there. I would grab some stuff and figure that I would load a cooler with food and beverage, throw some of my HATM inventory into a case, and take off for the show and establish wherever I landed, as a base in the parking lot, where my friends could find me before the shows. Beach towels eventually blossomed into a blanket on the ground and then two and then three. And handful of necklaces then turned into a couple dozen necklaces, rings, earrings, etc. At the height of Howl At The Moon Gifts Deadhead years it was a ten by ten roofed booth with stationary clothing racks as I became a licensed vendor featuring hundreds of handcrafted jewelry items, full lines of licensed Dead memorabilia, and even full lines of vintage clothing and leather jackets, vests, and pants. For many shows I picked up the nickname as the Dead Dancing Bear Jewelry Guy after designing a couple Sterling Silver Dancing Bear Sculpted Rings for men and women coupled with carrying just about ever sticker, shirt, hat, you-name-it item brandishing a Dancing Bear when I became an authorized dealer for Grateful Graphics in the Bay Area. Some of those shows in the eighties were the most memorable of my life; especially, several series of shows at Irvine Meadows and a NORML Rally at the Federal Building in Santa Monica where I had sales in the thousands.

As I look back and reminisce all of those great memories from those thirty to forty Dead shows, it is so easy to see the influences they had on Howl At The Moon Gifts. I still maintain the love and caring nature that the Dead family etched into me permanently. I still have a lot of those unique designs finding their way into items I create today. But the most significant influence from those days that totally defines “Why Howl At The Moon Gifts?” is still to this day and that is “I am just a person doing what I love to do to enable me to do more of what I love to do.

Gerry Garcia to Geraldo Rivera on 20/20, December 10, 1981 “Our audience is like people who like licorice. Not everybody likes licorice, but the people that like licorice really like licorice.”








Miss You Gerry

Love and Peace!

Terry
Howl At The Moon Gifts

http://www.howlatthemoongifts.etsy.com/




*Pictured below is my friend Jan and me in parking lot of 2001 Dead New Years Eve show at Oakland Coliseum Arena

Sunday, August 9, 2009

Howl At The Moon Gifts Is Born



A little over 30 years ago, I discovered the artist hidden within me while I was "Howl-ing At The Moon" one night.

It started with tweaking old antique jewelry into something new and unique. Soon thereafter, I was awarded the opportunity to apprentice under one of the best silversmiths in the world, a Cherokee tribal chief and his brother who are still on the reservation today in New Mexico. The times I spent with them on the reservation over a year awarded me to opportunity to absorb generations of passed down secrets in metallurgy, sculpture, and perhaps the most valuable secret of all...releasing the flow of my heart, soul, and spirit into every piece I create.

My little sole proprietorship “Howl At The Moon Gifts” has been around for decades. My customers have found me in the strangest of places throughout the globe whether it a design show competition, negotiating raw material buys in remote secluded lands, craft shows, civic events, and even ten plus years vending on tour with the Grateful Dead. I have even had a couple designs show up on large department store chain shelves but never again. I prefer the one-on-one of creating something totally unique each time so the buyer knows that they got something unlike any other.

I am the entire Howl At The Moon Gifts staff. I am the designer, handcrafter/jewelry maker, and assembly line all rolled into one. I am the entire marketing department developing themes, doing all the photography, creating listings, booking events, designing booths, designing flyers, etc. I am the entire shipping department doing all of the packaging and shipping myself and even waiting in line at the post office. And most importantly, I am the entire customer service department handling all conversations with customers personally, one-on-one, whether it is in a craft show, civic event, or online through Etsy. That is my favorite task especially when I can talk about anything with a customer while they actually watch me make their piece right before their eyes. I pride myself in always being able to recall each and every item I have even made and each and every customer to whom I have sold.

I have been doing this for a little over thirty years. During that time I did try a couple times to make this my primary career but failed. I could never quite get my priorities straight between purchasing more raw materials and paying my rent. lol Sounds like a starving artist huh? That is just between us. The last twenty years handcrafting jewelry has just been a part time hobby and I didn't think about letting the internet do most of my marketing for me until I found Etsy. I do feel very much at home here with all these other great artisans. Yes I did try eBay a long time ago but I never considered myself a retailer and there I felt like one and I didn't like it. My career right now is as systems analyst for a world class manufacturer. Howl At The Moon is how I fill my free time.

All my pendants, charms, bracelets and rings are fabricated by me through either wax casting, die striking, stamping, and electroforming. I do occasionally purchase a small percentage of pre-existing casts but usually I am not totally satisfied and make minor modifications to meet my specifications. I have also occasionally found a very special casting created by a fellow artisan that I just had to do something special and unique with but always acknowledge the credit where due. I purchase all beads, findings, chain stock, leather, and packaging. I have only mass produced an item or two for a large department store chain but refuse to do that ever again. When I create a new piece, I usually only build in lots of six unless I get a lot of early demand and sometimes will double that number.

Periodically you may see various Grateful Dead themed items pop up in my displays spawned from Howl At The Moon Gifts early days as a licensed vendor for The Dead through subsidiary of Grateful Graphics. Those memories of those ten plus years vending at various tour shows really built the foundation for Howl At The Moon Gifts and the kind of craftsman and vendor that I am today. Forever Grateful….Forever Dead!

I have a special relationship with every customer I have ever had. I have told people that I handcrafted this for them and as they enjoy that piece for years and years. Each customer of Howl At The Moon Gifts is part of a life long relationship. Should someone stop by a booth and begin reminiscing with me about when they met me ten years ago and purchased a ring, necklace, etc. they will discover I have those same memories of the day I made it and they do of the day they bought it. We will renew those memories again. And if something broke, not quite the right size anymore, or he/she wants to change look or feel, they can sit down with me and I will do them up again...as we share what we have been up to since then. After all, at one time or another, we have all found ourselves together "Howl-ing At The Moon."

Thank you so much for getting acquainted.




Peace and Love,


Terry
Howl At The Moon Gifts